Refund Policy

Yoga Classes;

  • All classes which are booked and paid for in advance are non-refundable.

  • At owner’s discretion, a transfer for date or time of class may be offered however it is not guaranteed.

  • Classes which are booked and paid for and not attended are non-refundable. At owner’s discretion, a transfer for date or time of class may be offered however it is not guaranteed.

1-1 services including massage, coaching, clinical supervision, yoga;

  • Full payment is required at the point of booking

  • If payment is not received 48 hours prior to the service appointment time, then the booking will be cancelled and any part payment/deposit made is non-refundable.

  • Deposits to 1-1 services including block bookings are non-refundable.

  • Cancellation & Transfer Terms;

    • Cancellation 7+ days before the appointment:

      • 100% refund of the service fee (deposit remains non‑refundable), or transfer to a new date/time.

    • Cancellation between 7 days and 48 hours before the appointment:

      • 50% refund of the service fee (deposit remains non‑refundable).

    • Cancellation less than 48 hours before the appointment:

      • No refund. The full service fee is payable.

    • Non‑attendance:

      • No refund. Full service fee applies.

  • Discretionary Exceptions:

    • The owner may, in cases of extenuating circumstances, offer a transfer only.

    • No refunds will be issued beyond those outlined above.

Bespoke service contracts:

  • Bespoke contracts will include their own cancellation and refund terms.

  • Refunds for services already delivered are not possible.

Gift vouchers:

  • Gift vouchers are non‑refundable and cannot be exchanged for cash.

  • All gift vouchers have a 6 month validity from the date of issue unless otherwise stated on the certificate.

  • Vouchers may be transferred to another service up to the value printed on the certificate.

    • If the new service is lower in value, no refund will be issued for the difference.

    • If the new service is higher in value, the difference is payable at booking.

  • Services booked using a gift voucher that are not attended are non‑refundable.

  • Transfers may be offered in exceptional circumstances at the owner’s discretion, and must be agreed in advance and in writing.